Privacy Policy

1. Introduction

BusyBeeWork respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use it and what rights you have.

This policy applies when you visit busybeework.com, create an account, post a BeeJob, create a BeeProvider profile, contact other users, communicate with us or use any part of the BusyBeeWork platform.

2. Who We Are

BusyBeeWork is a local services marketplace that connects customers who need help with local providers offering practical services. The platform currently operates in the Netherlands and Germany.

For the purpose of data protection laws, BusyBeeWork is the controller of the personal data processed through the platform, unless otherwise stated.

• Business name: BusyBeeWork
• KvK number: 98677373
• Address: Kanaalstraat 24, 6911BD Pannerden, Netherlands
• Email: office@busybeework.com
• Support email: support@busybeework.com
• Phone: +31 6 45310533

3. Personal Data We Collect

The type of personal data we collect depends on how you use BusyBeeWork.

Account information

• name or business name;
• email address;
• phone number;
• password and login details;
• account type, such as BeeClient or BeeProvider;
• profile photo or business logo, where provided.

BeeClient information

• job details you post on the platform;
• job location, city or service area;
• budget, preferred date, category and job description;
• messages or enquiries sent to providers.

BeeProvider information

• service categories and skills;
• provider description and profile details;
• service area, availability and pricing information;
• reviews, ratings or feedback where available;
• documents, checks or verification information where required.

Technical information

• IP address;
• browser type and device information;
• pages visited and actions taken on the website;
• cookies and similar technologies;
• security logs and error logs.

Communication information

• emails sent to us;
• support requests;
• contact form messages;
• platform messages between users, where the platform provides messaging tools.

4. How We Use Your Personal Data

BusyBeeWork uses personal data to operate, manage and improve the platform.

We may use your information to:

• create and manage user accounts;
• allow BeeClients to post BeeJobs;
• allow BeeProviders to create profiles and offer services;
• connect BeeClients and BeeProviders;
• display jobs, provider profiles, categories and service locations;
• send important account, platform or support messages;
• respond to enquiries and support requests;
• process platform payments, subscriptions or paid features where applicable;
• monitor platform safety and prevent fraud, spam or abuse;
• improve website performance, design and user experience;
• comply with legal, tax, accounting or regulatory obligations.

5. Legal Basis for Processing

Where GDPR or similar data protection laws apply, we rely on one or more of the following legal bases:

• Contract: when processing is necessary to provide the BusyBeeWork platform and account services.
• Legitimate interests: when we need to operate, secure, improve and promote the platform in a reasonable way.
• Consent: when you agree to optional cookies, marketing messages or optional features.
• Legal obligation: when we must keep or process data to comply with legal, tax, accounting or regulatory requirements.

6. How We Share Personal Data

We do not sell your personal data. We may share personal data only where needed to operate BusyBeeWork, provide services, comply with the law or protect users.

We may share data with:

• other users, where necessary for job postings, provider profiles or platform communication;
• hosting, IT, security and website service providers;
• payment processors, where platform payments are enabled;
• email and communication service providers;
• analytics or cookie providers, depending on your cookie choices;
• professional advisers such as accountants, legal advisers or compliance consultants;
• law enforcement, courts, regulators or authorities where required by law.

7. Payments and Financial Information

If BusyBeeWork offers paid features, subscriptions, job posting fees, promotion options or other paid services, payment information may be processed by third-party payment providers.

BusyBeeWork does not usually store full card numbers or complete payment credentials. Payment processors handle payment details according to their own security and privacy standards.

We may keep transaction records, invoice information, payment status, plan details and related account information for business, tax, accounting and support purposes.

8. Cookies and Similar Technologies

BusyBeeWork may use cookies and similar technologies to make the website work, remember user preferences, improve performance, understand website usage and support security.

Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, may require your consent depending on applicable law.

More information will be available in our Cookies Policy.

9. How Long We Keep Personal Data

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• whether you have an active account;
• whether you have posted jobs or created provider listings;
• whether we need the data for support, security or dispute handling;
• legal, accounting or tax retention requirements;
• whether you request deletion of your data.

When data is no longer required, we will delete, anonymise or securely archive it where appropriate.

10. Your Data Protection Rights

Depending on your location and applicable data protection law, you may have rights over your personal data.

Your rights may include:

• the right to access your personal data;
• the right to correct inaccurate or incomplete data;
• the right to request deletion of your data;
• the right to restrict processing;
• the right to object to certain processing;
• the right to data portability;
• the right to withdraw consent where processing is based on consent;
• the right to lodge a complaint with a data protection authority.

To exercise your rights, contact us at support@busybeework.com. We may need to verify your identity before completing your request.

11. Data Security

BusyBeeWork uses reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, online platform or transmission method can be guaranteed to be completely secure. Users should also protect their own accounts by using strong passwords and keeping login details private.

12. International Use and Service Providers

BusyBeeWork operates in the Netherlands and Germany, but some website services, hosting tools, email providers, analytics providers or technical partners may process data in other countries.

Where personal data is transferred outside the European Economic Area, we aim to ensure that appropriate safeguards are used where required by applicable data protection law.

13. Children’s Privacy

BusyBeeWork is not intended for children under the age required by applicable law to use online marketplace services independently.

We do not knowingly collect personal data from children without appropriate permission. If you believe a child has provided personal data to BusyBeeWork, please contact us so we can review and take appropriate action.

14. Marketing Communications

We may send service-related messages that are necessary for your account or platform use. These may include account updates, job notifications, security messages or support replies.

If we send optional marketing emails, you may unsubscribe at any time using the unsubscribe link or by contacting us. We will not send optional marketing where consent is required unless you have given consent.

15. Third-Party Links

BusyBeeWork may contain links to third-party websites, tools or services. We are not responsible for the privacy practices, content or security of third-party websites.

You should review the privacy policies of any external websites or services you choose to use.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our platform, legal requirements, data practices or business operations.

The updated version will be published on this page with a revised “Last updated” date. Continued use of BusyBeeWork after an update means you have read the latest version.